FAQ Buying furniture from Indonesia
General Questions – (FAQ Buying furniture from Indonesia)
A. We think its affected everyone. But overall it’s not really had an impact on business so far. There are craftsmen who have shut up shop but we have alternative suppliers.
Bali being a tourist island has been hit very hard, as 80% of it’s revenue is from tourism, and the borders have been closed for over year.
Covid has had an impact on ocean freight with some delay and rising prices. But this is a global problem.
A. We will do as long as they meet our minimum order value
A. Our Ethical & Fair Trade policy is a trading partnership pledge we operate with our producers. We ensure all of the individual craftsmen, artisans and workers who work in partnership with us receive fair compensation for the goods they produce.
We enable them to move from income insecurity and poverty to economic self-sufficiency and ownership. We give small producers a regular source of income, and for many, an opportunity to export their products for the first time. Many whom don’t even have a bank account. We look to maintain long-term relationships with our producers based on solidarity, trust and mutual respect that contribute to the promotion and growth of Fair Trade.
Many of our producers work from home or in small village co-operatives often in remote locations. In these circumstances, we have no control over working conditions.
However, those working for companies, we require the company to ensure a safe working environment that satisfies at a minimum all local statutory regulations
A. We partner with producers who care about protecting the environment in Indonesia.
We encourage producers to use recycled materials and up-cycle products where possible. We actively support producers who are environmentally responsible. We try to work with producers who are certiﬁed and work in accordance with the standards of:
SVLK (Indonesian Legal Wood) FSC (Forest stewardship Council) PEFC (Programme for the Endorsement of Forest Certiﬁcation) and TFT (The Forest Trust). Zenddu actively encourages its producers to be environmentally responsible and to join environmental organisations.
A. We use our website as a show-case of the types of products we can supply. We are a trade only supplier who offers a large amount of products. Many are customisable and prices can be affected by specification alterations and quantities. We will quote you our latest prices and send you full product information on all products available matching your enquiry.
A. Absolutely Not. The website only contains the product categories, types of materials and styles of the products we supply. We have 10,000’s of products which are not featured. Just let us know what you are interested in by sending your enquiry through our Enquiry Cart. We will then send you a selection of products matching your request. Please enter the quantity you require as prices are affected by quantities ordered.
A. If you have forgotten your password, follow the Forgotten Password instructions on the Sign In page. For security reasons we are unable to send your password via email.
Pre Sales Questions – (FAQ Buying furniture from Indonesia)
A. We are always adding new products to our ranges and collection. At present we have around 10,000 products.
A. These are the steps from inquiry to shipment.
Step 1 – Send us your inquiry with quantities
Step 2 – We will send you a quotation with Ex-works prices.
Step 3 – We can calculate the consolidation & export costs for the inquiry.
Step 4 – You place an order
Step 5 – We give you an approximate production completion normally 6 – 8 weeks for containers. But varies on type of products to be made and how busy our production is.
Step 6 – We send you a proforma invoice for 50% of the goods value.
Step 7 – When payment has been received from you we send you a payment confirmation.
Step 8 – Production starts immediately after the deposit has been received.
Step 9 – About 2 weeks before production is due for completion we will ask you for the balance payment, as different suppliers will need paying at different times as they have made their part of your order. We will confirm the export costs. We will send you a final invoice for the balance payment of the goods and an consolidation & export invoice.
Step 10 – When you have paid. We will send you a payment confirmation for both payments.
Step 11 – Around 2 weeks before completion we will contact freight forwarders to prices for the freight shipping by sea or air. We contact 2 or 3 freight forwarders we trust and use regularly and whoever gives us the lowest price we use. You can also get prices from your own freight forwarders if you wish. It pointless getting prices any earlier as shipping prices are constantly changing and only fixed for around 2 weeks.
Step 12 – When the goods have been made our quality control staff will visit all the suppliers and do a full inspection of all products.
If the order is less than USD 5,000 we don’t visit as its not economical to do so, but ask the supplier to send photos of all the finished products before and after packing.
Step 13– We send you photos and videos of all the products so you can see them.
Step 14– If any products are rejected we advise you immediately, find out how long they will take to be fixed and you decide what you want to do.
Step 15 – When all the goods are ready, we arrange packing if needed and send trucks to collect all the goods, which are brought to one of our consolidation warehouses.
Step 16 – Once all the goods are in one location we arrange for the freight forwarder to send the container. We confirm with you the date it is being loaded, date it will ship and the date of arrival.
Step 17 – The container is loaded and trucked to the port. Where possible we will send you photos and videos of the container being loaded.
Step 18 – If you chose to use our partner freight forwarder, we will give you their contact details. You will be able to track the containers progress through them. They will contact you discuss the paperwork, for example, Bill of lading to make sure all the information on the document is correct for your countries customs.
They will issue you an invoice for the freight charges and you pay directly to them not us.
A. It means the price from the place of production. It’s like a collection price. If you went to a local shop and bought items you would buy them and take them home with you. However, you would expect to pay a delivery charge if you asked them to deliver them to your home.
Ex-works – Most of our suppliers pack items which is included in the price, but some don’t and we have to arrange it to be packed and add this cost. It doesn’t include any special packing requirements you have. Most items or packed in single face corrugated paper for loading in a container. You may request all items be boxed or if they are being shipped LCL may need crating. It also excludes any trucking, consolidation cost, export document costs or freight shipping) These are charged separately for the total shipment not per item.
A. It quite simple, it’s impossible for us to quote FOB prices in a price list or quotation. The reason is FOB prices are from one location usually a factory and trucked to the same port every time so the cost can be calculated easily.
However, our products are made in 100’s of locations and we ship from different ports, depending which is the closest port. If you order a mixture of products which is what 99% of customers do, they most likely are made in different locations.
This is the problem. The goods then need to be trucked to a central location so they are together for loading on the container.
This cost is never the same as it depends on the location of the production, how many different locations, how far apart they are from each other and the quantities ordered. As all customers order different products and reorder different products or quantities the cost is always changing and never fixed.
In simple terms FOB is the cost of goods + a proportion of the export cost added to each item.
We give you the cost of goods + the total cost to export the whole order as a separate cost. This cost can only be calculated once the order and quantities have been decided and fixed.
A. Yes! We have our own quality control staff who inspect all products.
When your order has been manufactured our quality control staff will travel to each location where the products are being made to inspect the products. The inspection is a FULL quality control inspection. This includes counting every item to make sure the right quantities have been produced, checking products meet the right specifications, and a physical inspection of every product for any signs of defects (including scratches, marks, finishes, stability etc) All wooden items are moisture tested. Any products not meeting our high standards are rejected and reworked until they reach the necessary standards required. If any item needing fixing can not be fixed in time to meet the shipping date we will advise you immediately and a decision is made by you to ship the rejected product separately once complete at your cost, add the rejected item to the next order or cancel the faulty item.
For orders that are less than USD $5,000.00 we don’t visit the suppliers as it’s not economical but ask the craftsmen to send us photographic evidence of the finished products before and after packing.
A. Yes, on our standard products the minimum order value is US$5000.00.
However, we will accept a lower value but you need to understand there are certain costs incurred by you for the exporting of the goods imposed by the Indonesia government.
You need to understand this before deciding on the value of the goods you want to order.
In Indonesia to export goods an export certificate is required.
There needs to be licences and certificates for certain goods exported that are required by law. What’s required depends on the type of products being exported and the type of materials they are made from. For example wooden furniture needs a V-legal certificate to prove wood is from government approved sources and not from illegal logging.
The licences and certificates are per shipment NOT per item. This certificate costs around 150 USD per shipment and covers all relevant products in the shipment. So for example if you order 1 wooden furniture item or 1000 it’s the same cost.
Another example is marble it needs a certificate no matter what the item is. These costs are paid by you, and without the licences and certificates the goods will be seized by customs. If by some miracle they managed to get exported without the goods would definitely be seized by the destination country’s customs and destroyed.
So inclusion if you order only 1 dining chair valued around 50.00 USD you will pay around 300.00 USD to export it plus freight costs. Making it now an expensive chair!
A. Minimum order quantities vary from product to product, Most products you can order just one.
However, We will advise you if any item needs to be higher quantity. Common sense will tell you what needs to by a higher quantity. This will be mainly for small cheap items. For example we sell bamboo straws you need to buy 100. But most furniture can be bought singularly.
A. Our standard terms require a 50% deposit of the goods value. Once the deposit is received we then start production. The balance and any consolidation and export costs are due 2 weeks before the completion of the order and paid must be fully paid before we release them for any ocean or air freight shipping.
A. To make our pricing competitive we work on small margins. Most of our producers are small companies, co-operatives or individuals working from home in rural areas. They’re craftsmen not businessmen and live simple lives, Most don’t have the financial resources to buy the raw materials and pay other craftsmen to produce your goods without the payment of a deposit.
A. Unfortunately at this time we don’t offer credit terms.
A. Normally our quotations are valid for 30 days.
A. The packing materials used will vary depending on the products. Generally, most goods are packed with foam sheet and corrugated paper, or boxed. Fragile large items, for example, large ceramic pots are packed in wooden crates. Products can also be packed to customer requirements and specifications at an additional cost.
A. All countries have different laws, regulations and restrictions for products being imported and we don’t know the laws of foreign countries. In the eyes of the law in your country, you are the importer, so you are responsible to make sure the goods comply with your countries regulations, not the manufacturer.
We can not be held responsible and It is for you to check with your governments appropriate departments to ensure all products being imported into the destination country by you conform to the import countries rules, regulations and laws. Including but not limited to any import licences required, import quota restrictions, restrictions on the import of any product, restricting imports of some or all products from a particular country of origin, any product type restrictions, any product size restrictions, any product material restrictions, specific safety regulations covering the products, ensure labelling and packaging meets legal requirements, Products do not infringe intellectual property rights within the import country, any import duties and taxes.
You MUST advise us in writing of any restrictions, regulations or standards required for the products relating to importing to your destination country before placing an order.
Any loss, claims, costs or seizure of products incurred due to products which do not comply to the laws and regulations of the country the products are being imported too. Are at your risk and not our fault.
Ordering Questions – (FAQ Buying furniture from Indonesia)
A. You can place an order by email to [email protected] or by our WhatsApp.
A. After placing your order we will email you a Proforma Invoice
A. If you want to make amendments or changes to your order. Please contact us immediately. We will advise you if this is possible or not.
A. You can track the progress of your order at anytime just contact us.
A. All products are made to order. We ensure that you receive your order as quickly as possible. Contact us and we will be able to give you a more detailed answer according to the size of your order, what the product is and our current production status.
Most container orders take around 6 to 8 weeks to complete.
A. Please contact us immediately. If goods are in production you will have to forfeit your deposit. If the goods are already complete then the full payment is due.
A. We accept payment by bank transfer. As an alternative you can use an International online currency transfer website. They are a lot cheaper and faster than banks. Here are some of the larger global providers.
A. Every care is taken to ensure your goods are delivered in the best possible condition. We cannot be held responsible for damage caused in transit, or due to improper handling or storage. Once goods are shipped the risk passes to the buyer.
We recommend you insure all orders for shipping damage. We will organise the appropriate steps for repair or a replacement of the products damaged in shipment in a timely and cost effective manner.
A. This is very unlikely to happen as we send you photographs of the finished products so you can see the goods ready for shipment. Please contact us immediately and we will process your query.
A. Sorry, all products are made to order and we don’t accept goods back because of a change of mind or circumstances.
Design Questions – (FAQ Buying furniture from Indonesia)
A. Sure, we specialise in offering bespoke products just contact us with your enquiry.
A. We offer a full design service for new products and our design team will work with you to ensure the product is right for you.
Product Questions – (FAQ Buying furniture from Indonesia)
A. All our standard products come with a 6 month manufacturing warranty based on manufacturing defects and fair wear and tear usage.
We can not be held responsible for any products that have been damaged due to misuse from their intended purpose.
We cannot be held responsible for damage caused in transit, or due to improper handling or storage. We recommend you to take out insurance on all orders for shipping damage or loss. We will organise the appropriate steps for repair or a replacement of any products damaged in shipment in a timely and cost-effective manner.
Many of our products are upcycled, repurposed or are new products using reclaimed or recycled raw materials. We also use many natural materials, which can have natural imperfections and defects which are beyond our control. Such imperfections and defects are not considered a manufacturing defect but add to the product’s uniqueness and beauty. These imperfections and defects are not covered under our warranty. We ensure all products delivered in good condition and are fit for the purpose intended.
All images are used for are for illustrative purposes only. Pictures of products were taken in different light conditions and using various photographic equipment. All images are meant to be samples only and are not intended to provide a perfect match to the actual product color. Colors and photo size may vary based upon your screen resolution and other computer settings outside of our control. The photo may differ from the actual product due to reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variations.
All images and colours are not intended to form part of any contract or warranty
SPECIAL PRODUCTS: We cannot always guarantee the products’ performance, and as such, we cannot be held responsible for problems due to poor design by either you or third parties. All SPECIAL PRODUCTS should be carefully considered by you prior to manufacture.
A. No. All products are made to order.
A. We can make any type of product, subject to you having copyright authority to reproduce the design. We can make something similar but please don’t ask us to copy other companies designs.
A. In most cases the answer is yes.
A. Yes. You can supply fabric to us, just let us know what the design looks like and we can tell you how much fabric is required. Please ensure the fabric is suitable for the use intended and meets any legal trading standard requirements in your country.
A. For both Customers Own Design and Custom Made Products, samples and prototypes can be produced prior to sign-off for production. Samples of Standard Products have to be paid for.
Consolidation and Export Questions – (FAQ Buying furniture from Indonesia)
A. Its the cost to bring the goods from different locations to one location so they can be loaded on a container together. This cost depends on many factors how far the goods have to travel, how many different locations and quantities. They are consolidated and trucked to the nearest port.
A. It depends on many factors once you know what items you want to buy and quantity we can produce a quotation for you.
A. Absolutely. This is what most of our customers order.
A. The following is included:
Packing of goods for export shipping if required
Collection of goods from supplier(s)
Trucking by road or sea to consolidation warehouse and or port
Stuffing of Container if required
Custom Clearance if required
Export License (Under Name) if required
V-Legal Wood Verification Certificate if required
Other Material & Product Export Certificate(s) if required for the destination country
Standard Fumigation & Certificate if required for the destination country
AQIS Fumigation & Certificate if required for the destination country
Superdry if required
ISPM #15 – Approval stamp for all wooden packaging & pallets if required
Phytosanitary certificate if required
COO ( Certificate of Origin ) if required
Container seal Fee if required
VGM – Verified Gross Mass of container if required
Loading Goods on to Shipping Vessel
Shipping Questions – (FAQ Buying furniture from Indonesia)
A. It depends on where the goods are made. We ship from all ports in Java. (Jakarta, Cirebon, Semarang and Surabaya ports) The majority of our orders go from Semarang and Surabaya ports. Bali doesn’t have an ocean freight port so goods from are exported from Java.
A. We can ship to anywhere in the world by air or sea freight.
A. No!. You can order what you like. Small quantities of less than a container LCL are fine. Full 20ft, 40ft, 40ft HC. containers. It’s up to you!.
A. Depends on your location, method of shipping, and the quantity of the goods shipped. Prices change throughout the year and most freight forwarders only hold prices for 2 to 4 weeks.
A. The following is included in the ocean freight charge:
Shipping cost from a Port in Indonesia to the destination port
THC – Terminal Handling Charges
Bill of Lading Fee
Channel port Fee
Courier Document Fee sent to Consignee
A. Sure, no problem just let us know their contact details.
FAQ Buying furniture from Indonesia. If you still cant find the answer to your questions then please feel free contact us anytime.
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